Opayo migration: Frequently Asked Questions - Partners

We’re making these changes to integrate Opayo more fully into the business, following a change of legal entity from Opayo to Elavon in June 2022.

Opayo will now be a product, brought to you by Elavon. Opayo naturally complements our broader set of Elavon solutions and bringing them together under a single brand will allow us to serve our customers and partners better than ever.

These changes have been ongoing since Elavon acquired Opayo and brought the businesses together. From March 2023, the Opayo website will redirect to elavon.co.uk or elavon.ie. We’ll phase in other changes to logos on payment pages and terminal screens through February and March 2023.

No, our service to you will stay the same.

Online:

• If your customers use a hosted payment page solution, they will see an Elavon logo instead of Sage Pay or Opayo.
• If they use Opayo or Sage Pay custom templates, you’ll be asked to update them.
• Also, any error messages returned to their server or shopping cart will no longer mention Sage Pay or Opayo.
   

In-store:

• For POS payment terminals, you will have received an email in December asking you to review your customer Terminal Management System ensuring it is working correctly. If you have not seen this please email: integrated@elavon.com

Yes. There is no change to how you are supported currently.

Yes, we’ll send you a new partner referral URL which will run in parallel with the existing one.

No.

Yes.
You will need to stop using the Opayo logo by March. Updating existing web pages and materials with the Elavon logo and adjust content accordingly.

We’ll continue to use the ‘Opayo name’ to describe our eCommerce and face-to-face products, for example the Opayo gateway or the Opayo POS solutions.

By the end of February 2023, the Opayo partner portal will no longer be available. The good news is you can find all the key sales and marketing assets on the Elavon Partner Resource Centre, which can be found here: https://www.elavon.ie/become-a-partner/partner-resource-centre.html

Yes, Opayo remains committed to remaining a multi-acquirer gateway.

If you use our standard hosted payment pages, we will be updating to reflect the rebrand with an Elavon logo and blue colours.

Yes, we will make these changes available to view in your Opayo test environment prior to launch. Although your payment flow won't be technically changing, we recommend you review these before the launch to ensure you’re happy with the look of your payment flow.

For customers using customised templates, your hosted pages won't change. However, we will invite you to update via a new kit to benefit from future brand awareness activity.