Skin Diligent

After years of research and development, and their products nearing a launch, Didier and Tule started looking for an online gateway to start taking payments, ideally to complement their existing website and to allow customers to pre-order their products.

However, while considering online stores and payment providers, they faced a common hurdle.

“Food supplements are a big red flag in ecommerce,” Didier says.

“Regulation is the EU is tight and claims must be based on what can be proved. We don’t take health lightly but payments providers didn’t want to understand our product and give us a chance.”

Finding the right provider to support them and their goals to operate in multiple markets was challenging but Skin Diligent hit upon the answer with Opayo.

The willingness to support their business goals and a simple onboarding process in two markets put Opayo and Elavon ahead of the competition in Didier and Tule’s eyes.

“We were impressed by onboarding and whenever we’ve had issues since and needed help or support, there’s always someone who can understand and stay on the phone until it’s sorted out. It’s sincerely proper service,” Didier says.

“We’re growing as a business. We want to enter new markets in the EU and US and elsewhere. Everything has been so smooth - we’re confident Opayo and Elavon can help us grow.”

“We have no intention to look elsewhere.”