Help with Ingenico DX8000

When this screen is displayed the User password must be changed on the terminal.

• Select Supervisor menu.
• Enter the Supervisor password.
• Select Supervisor Code.

• Select level 1 password from the drop-down menu and tap confirm.

• Tap confirm to proceed with changing the selected password.

• Enter the new Password between 4 and 10 characters in length.
• Tap into  the password field to bring up the keyboard, enter the password and tap the enter button.

• Reenter the new password to confirm.
• Tap into the password field to bring up the keyboard, enter the password and tap the confirm button.

• The terminal will display confirmation that the password has been changed. Tap confirm to complete the process.
• Then press cancel to go back to the menu.

• Select Supervisor menu.
• Enter the Supervisor password.
• Select Supervisor Code

• Select level 2 password from the drop-down menu and tap confirm.

• Tap confirm to proceed with changing the required password.

• Enter the new Password between 4 and 10 characters in length
• Tap into the password field to bring up the keyboard, enter the password and tap the confirm button

• Reenter the password to confirm.
• Tap into the password field to bring up the keyboard, enter the password and tap the confirm button

• The terminal will display the above “Tick” confirming that the password has been changed. Tap confirm to complete the process

• If the Supervisor password is incorrect the terminal will display an Invalid password message.

• If the Supervisor password is locked due to entering the incorrect password several times, you must contact the Elavon helpdesk to request the Recovery password.
• Press confirm to proceed

• Select Supervisor menu again.
• Enter the Recovery password obtained from the helpdesk.
• Tap in the password field to bring up the keyboard, enter the password and tap the “Confirm” button.

• If the Recovery password is incorrect the terminal will display an Invalid password message.

• When the Recovery password has been correctly entered the Supervisor password must be changed immediately. Select Supervisor code and change level 2 password

Ensure Sale is selected. The Sale icon will be coloured red.

Enter the Sale amount using the keypad.

Press Confirm to move to the next screen.

Press Delete to delete the number entered.

Press Cancel to cancel the full amount.

CONTACTLESS 

Present the card or payment devices to the contactless reader. 

Insert the card in the card reader. 

The Cardholder should enter the PIN. 

Magstripe 

Swipe the card in the magstripe reader at the side of the terminal.  

Keyed Card Present 

Select the manual entry icon on the payment screen. 

The card PAN and expiry date and the 3-digit security code (from the back of the card) should be entered. 

If the terminal is DCC enabled, the terminal will dial to the Elavon host for the latest exchange rates and will display the DCC conversion. 

The cardholder can accept DCC by selecting the flag of their currency.  

The cardholder can reject DCC by selecting the flag of the merchant’s currency. 

Cancel the transaction by pressing the red cancel button. 

If the terminal is DCC enabled, the terminal will dial to the Elavon host for the latest exchange rates and will display the DCC conversion.

The cardholder can accept DCC by selecting the flag of their currency. 

The cardholder can reject DCC by selecting the flag of the merchant’s currency.

Cancel the transaction by pressing the red cancel button.

The transaction will display a screen displaying the terminal dialing to the Elavon host for approval. The terminal will display transaction approved when the approval has been received.  

If Visa Multisensory or MasterCard Sonic are enabled the terminal will display the  

sounds and animation for Visa & MC approvals.  

Press Yes to print the merchant copy receipt if prompted.

Press OK at the Tear off merchant receipt prompt.

Press Reprint to reprint the receipt.

The terminal may prompt to remove the card when the merchant receipt has printed.

Select Yes to print the Customer Copy Receipt if prompted.

Press OK at the Tear of customer receipt prompt.

Press Reprint to reprint the receipt.

• Select the refund icon.

• Enter the amount of the refund.

• Press confirm to process.

• Press Delete to change the amount. 

• Press Cancel to halt to transaction. 

Present the card to receive the refund using the available payment methods.

Contactless – Tap card or device.

Insert Card – insert card into the chip and pin reader at the bottom of the device. Cardholder to enter PIN if requested. 

Swipe Card – swipe card into the card reader at the side the device.

Manual Entry – press the manual entry icon and enter the card PAN and expiry date when prompted. Note – it could be necessary to swipe up on the payment screen to access the manual entry icon.

Enter the supervisor password.

• Level 2 supervisor password.

If the terminal is DCC enabled, the terminal will dial to the Elavon host for the latest exchange rates and will display the DCC conversion.

The cardholder can accept DCC by selecting the flag of their currency. 

The cardholder can reject DCC by selecting the flag of the merchant’s currency.

The terminal will dial to the Elavon host and print the merchant and customer copy receipt. 

The merchant copy receipt will print.

Remove card from the card reader if prompted (for contact chip and pin transactions).

If prompted to confirm the cardholder signture:

• Press YES to confirm signature matches
• Press NO to confirm signature does not match. If NO is selected the tranaction will be voided and a void receipt will print.

The customer copy receipt will print.

Select Batch/Totals.

The End-of-day should be run everyday.

Select End-of-day banking.

Select Yes to submit end of day.

The terminal will dial to the Elavon host and will print an end of day report. 

Located in the Supervisor Menu. Level 2 Supervisor password is required to access all options in the Supervisor Menu.

This section outlines how to configure gratuity options and visually impaired options that are available during the transaction flow.

• Payment with Gratuity: tap on the slide to turn tips on and off. Green indicates Payment with Gratuity is turned on. 

• % Gratuity percentage: turn on and off percentage tips by tapping the box beside the option. The tick indicates it is turned on.  The percentage amounts in the red boxes will be offered during the transaction. 

• Custom: turn on custom percentage gratuity by selecting the Custom tick box, this will allow the user to input a preferred percentage amount for the gratuity. 

• Customize Values: change the default percentage values option by changing the percentage amounts in the customize values fields above. The % amounts can be customized by inputting new values in the white boxes under the customize values heading, tap in each box to bring up the keypad. NOTE: The Custom box must be ticked to enable this feature.  

• Gratuity amount: this option will allow the user to input a preferred gratuity amount during the transaction. 

• If both gratuity percentage and gratuity amount are selected the user can choose to add a gratuity by percentage of the sale amount or add their own gratuity amount during the transaction.  

• Visually impaired mode: Visually impaired mode provides support to visually impaired users by provided audible instructions during the transaction.

1. Locate and select the Settings icon on the home screen.

2. Enter the Settings password

3. Select the “Network and Internet” option.

4. Select the Wi-Fi option.

5. Ensure the Wi-Fi is turned on - If it is not select the slider to turn it on.

6. The terminal will then scan for nearby networks.

7. Tap the required network to select it.

8. Enter the Wi-Fi password using the on-screen keyboard.

The KPN SIM cards should be inserted into the back of the DX8000 prior to installation.

The SIM card should be inserted into the back of the terminal.

Remove the back cover and lift the battery, insert the SIM card by sliding it under the silver casing. Replace the battery into the compartment.

1. Access the Settings Icon

Enter the Settings password

Select Network & Internet

2. Select Mobile Network

3. Select Advanced

4. Turn on Automatically select network.

This allows the SIM card to automatically select the network.

5. Turn off Automatically Select Network to manually select an available network.

The terminal will search for an available network and display them on screen.